Shipping & Returns Policy
Last Updated: October 1, 2026
This Shipping & Returns Policy applies to orders placed with Lab Solutions Group. By placing an order, you acknowledge and agree to the terms below.
Shipping
Orders are shipped to the shipping address provided by the customer during checkout.
Customers are responsible for ensuring that all shipping information is complete and accurate before submitting an order. Lab Solutions Group is not responsible for delays, failed deliveries, or additional costs resulting from an incorrect or incomplete address provided by the customer.
Processing and delivery times are estimates and are not guaranteed. Carrier delays, weather, holidays, transportation disruptions, and other circumstances outside our reasonable control may affect delivery.
Once your order ships, tracking information will be provided when available.
Shipping Insurance
Lab Solutions Group offers shipping insurance for eligible orders.
Shipping insurance is intended to provide protection against qualifying loss or damage while a shipment is in transit.
Coverage is subject to the applicable claim process and verification requirements.
What Shipping Insurance Covers
Subject to claim approval, shipping insurance may cover:
- Packages lost while in transit
- Products damaged while in transit
- Packages that are not delivered and are determined to be lost by the carrier or applicable shipping provider
What Shipping Insurance Does Not Cover
Shipping insurance does not cover theft, disappearance, or loss after the carrier has confirmed delivery to the shipping address provided with the order.
Once carrier tracking confirms that a package has been delivered, the shipment is considered delivered for purposes of our shipping insurance.
This includes packages that are subsequently:
- Stolen from a porch, mailbox, mailroom, lobby, reception area, or other delivery location
- Removed after delivery by an unknown person
- Misplaced after confirmed delivery
- Lost after being received by a household member, employee, receptionist, mailroom, front desk, or other person at the delivery location
Customers are responsible for providing a secure delivery location and monitoring tracking information for expected deliveries.
If you are concerned about theft or unattended delivery, we recommend using a secure shipping location or arranging for someone to receive the shipment.
Shipping Insurance Claims
A claim must be filed for any request involving an insured shipment that is lost or damaged in transit.
Contact Lab Solutions Group customer support to initiate a claim.
We may require information including:
- Order number
- Tracking number
- Description of the issue
- Photographs of damaged products
- Photographs of the shipping box or packaging
- Photographs of the shipping label
- Documentation or information requested by the carrier or insurance provider
Customers must retain the original packaging and damaged products until the claim has been resolved.
Submitting a claim does not automatically guarantee approval. Claims are subject to investigation, verification, eligibility requirements, and the applicable terms of the shipping insurance.
Approved claims may be resolved through replacement, refund, store credit, or another appropriate remedy at our discretion and subject to applicable law.
Lost Shipments
If tracking does not show delivery and you believe your package has been lost in transit, contact us so a claim can be initiated.
We may first require the carrier to complete a trace, investigation, or applicable waiting period before the shipment is considered lost.
Lab Solutions Group will cover qualifying shipments determined to have been lost in transit in accordance with the applicable shipping insurance and claim process.
Damaged Shipments
Lab Solutions Group covers qualifying damage that occurs while an order is in transit.
If your shipment arrives damaged, contact us promptly and do not discard the product, shipping box, packaging materials, or shipping label.
Photographs and other documentation may be required to verify the damage and process the claim.
Damage occurring after delivery, including damage caused by improper storage, handling, opening, modification, environmental exposure, or use, is not considered shipping damage.
Delivered but Missing Packages
If carrier tracking confirms delivery but you cannot locate the package, first check:
- The delivery location
- Mailbox or parcel locker
- Front desk or reception area
- Building mailroom
- Household members
- Employees or coworkers
- Neighbors where appropriate
You should also contact the carrier regarding the delivery.
Shipping insurance does not cover theft or loss occurring after confirmed delivery.
Lab Solutions Group is therefore not responsible for replacing or refunding an order solely because a package cannot be located after the carrier has confirmed delivery, except where otherwise required by applicable law.
Incorrect Shipping Addresses
Customers are responsible for providing an accurate shipping address.
If a shipment is returned, delayed, lost, or otherwise affected because an incorrect or incomplete address was provided, additional shipping charges may apply.
Once an order has entered fulfillment or has shipped, we cannot guarantee that an address can be changed.
No Returns
ALL SALES ARE FINAL. LAB SOLUTIONS GROUP DOES NOT ACCEPT RETURNS.
Due to the nature of our laboratory products and the importance of maintaining product integrity, storage conditions, handling controls, and chain of custody, products cannot be returned once they have left our control.
We cannot verify how a product was stored, handled, transported, opened, altered, or exposed after delivery. For this reason, returned products cannot be accepted back into inventory.
Please carefully review your order before completing your purchase.
Incorrect Items or Fulfillment Errors
The no-return policy does not prevent us from correcting an error made by Lab Solutions Group.
If you receive an incorrect product, incorrect quantity, or experience another verified fulfillment error, contact us promptly with your order number and supporting photographs.
We will review the issue and, when verified, provide an appropriate resolution.
Do not ship any product back to Lab Solutions Group unless specifically instructed to do so.
Order Cancellations
Orders are processed quickly. Once an order has entered processing, fulfillment, or shipping, cancellation may not be possible.
Submitting a cancellation request does not guarantee that an order can be canceled.
Laboratory Products
Our laboratory solvents and other products identified as laboratory-use products are intended for laboratory use only.
Customers are responsible for appropriate receipt, inspection, storage, handling, and use of these products following delivery.
Contact Us
For shipping questions, fulfillment issues, or to initiate an eligible shipping insurance claim, contact us