Last Updated: October 1, 2026
Lab Solutions Group (“Lab Solutions Group,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, create an account, place an order, contact us, or otherwise interact with our services.
By using our website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect information that you provide directly to us, including:
- Name
- Billing and shipping address
- Email address
- Telephone number
- Account and login information
- Order and transaction history
- Communications with our customer support team
- Business or organization information you choose to provide
When you make a purchase, payment information may be collected and processed by our payment processors and financial service providers. We generally do not directly store complete payment card numbers.
We may also automatically collect certain technical information when you use our website, including:
- IP address
- Browser and device information
- Operating system
- Pages viewed and website activity
- Referring URLs
- Approximate geographic location derived from an IP address
- Cookie and similar technology identifiers
- Information used for security and fraud prevention
2. How We Use Information
We may use personal information to:
- Process, fulfill, and manage orders
- Process payments and refunds
- Create and maintain customer accounts
- Provide customer service
- Send transactional communications, including order and shipping updates
- Detect, investigate, and prevent fraud, abuse, security incidents, and unauthorized transactions
- Protect our website, customers, and business
- Maintain records and comply with legal and financial obligations
- Improve our website, products, and customer experience
- Analyze website performance and usage
- Send marketing communications where permitted by law
- Enforce our Terms and Conditions and other policies
3. Cookies and Similar Technologies
We use cookies and similar technologies to operate our website, remember preferences, maintain shopping carts and login sessions, analyze website activity, improve performance, and help protect against fraud and abuse.
Some cookies are necessary for the website to function. Other cookies may support analytics, advertising, or marketing functions.
Your browser may allow you to block or delete cookies. Disabling certain cookies may prevent portions of our website from functioning correctly.
Where required by applicable law, we provide appropriate choices regarding non-essential cookies and similar technologies.
4. How We Share Information
We may disclose personal information to service providers and other parties that assist us in operating our business, including:
- Payment processors and financial institutions
- Ecommerce and website hosting providers
- Shipping and fulfillment providers
- Email and communications providers
- Analytics and technology providers
- Fraud prevention and cybersecurity providers
- Customer service providers
- Professional advisers, including attorneys, accountants, and auditors
These parties may process information as necessary to provide services to us or as otherwise permitted by law.
We may also disclose information when we reasonably believe disclosure is necessary to comply with applicable law, respond to lawful requests, protect our rights or property, investigate suspected fraud or unlawful activity, or protect the safety and security of our customers, website, or business.
If Lab Solutions Group is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, information may be transferred as part of that transaction subject to applicable law.
5. Sale and Sharing of Personal Information
Lab Solutions Group does not sell personal information for money.
Certain analytics or advertising technologies may constitute “selling,” “sharing,” or “targeted advertising” under some U.S. state privacy laws, depending on the technologies used on our website and the applicable legal definition.
Where required by law, eligible users may exercise applicable rights to opt out of these activities.
6. Marketing Communications
If you, register, subscribe to promotional emails or other marketing communications, we may use your contact information to provide information about products, services, promotions, or company updates.
You may unsubscribe from promotional emails by using the unsubscribe link included in those messages.
Even if you unsubscribe from marketing communications, we may continue sending non-promotional communications related to your account, orders, transactions, security matters, or other service-related matters.
7. Fraud Prevention and Website Security
We use administrative, technical, and organizational safeguards designed to protect personal information and our ecommerce systems.
For fraud prevention and security purposes, we may evaluate information associated with transactions, accounts, devices, IP addresses, billing and shipping information, order activity, and other indicators of potentially unauthorized or abusive activity.
We may decline, cancel, hold, or further review transactions when reasonably necessary to protect our customers or business.
No internet transmission or electronic storage system can be guaranteed to be completely secure, and we cannot guarantee absolute security.
8. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including providing services, maintaining transaction and business records, resolving disputes, preventing fraud, enforcing agreements, and satisfying legal, accounting, and regulatory requirements.
Retention periods may vary depending on the type of information and our legal or operational requirements.
9. Your Privacy Rights
Depending on where you reside and applicable law, you may have rights concerning your personal information, which may include the right to:
- Request access to personal information we maintain about you
- Request correction of inaccurate information
- Request deletion of certain personal information
- Obtain a copy of certain personal information
- Opt out of certain sales, sharing, or targeted advertising
- Limit certain uses of sensitive personal information, where applicable
- Appeal certain decisions concerning a privacy request
- Withdraw consent where processing is based on consent
These rights are subject to applicable exceptions and limitations.
We may need to verify your identity before processing a privacy request. We will not unlawfully discriminate against you for exercising applicable privacy rights.
10. Children’s Privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
If we learn that we have collected personal information from a child in violation of applicable law, we will take appropriate steps to delete it.
11. Third-Party Websites
Our website may contain links to websites or services operated by third parties. Lab Solutions Group is not responsible for the privacy practices, security, or content of third-party websites.
We encourage you to review the privacy policies of third-party websites before providing personal information to them.
12. International Visitors
Our website may be accessible outside the United States. If you access our website from another country, your information may be transferred to, stored in, or processed in the United States or other jurisdictions where our service providers operate.
Privacy and data protection laws in those jurisdictions may differ from the laws of your country.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business practices, technology, services, or legal requirements.
When we update this Privacy Policy, we will revise the “Last Updated” date at the top of this page. Your continued use of the website following an update is subject to the revised Privacy Policy to the extent permitted by applicable law.
14. Contact Us
If you have questions about this Privacy Policy or would like to submit a privacy-related request, please contact us {Link to contact page}